We accept returns only on items purchased directly through www.RealFireBBQ.com. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging.. Please include a copy of the original receipt of purchase. If the product is not returned in these conditions,, we are not responsible for re shipping the product.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 45 days from the original date of shipment.
No refunds will be given on merchandise returned after 45 days of the original date of shipment.
Please give our Consumer Support department a call 1-800 236-0649 to set up your return. Consumer Support is available 5 days a week from 8:00 AM to 5:00 PM Eastern Time.
This return policy applies only to products purchased www.realfirebbq.com. If you made your purchase through an authorized Tromen dealer, please contact the dealer directly for information regarding their return policy.